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Resources and Contacts

Family and Carers

Welcome to the Safeguarding Board pages for  family and carers.

Carers and safeguarding

Circumstances in which a carer (for example, a family member or friend) could be involved in a situation that may require a safeguarding response include:

  • a carer may witness or speak up about abuse or neglect
  • a carer may experience intentional or unintentional harm from the adult they are trying to support or from professionals and organisations they are in contact with
  • a carer may unintentionally or intentionally harm or neglect the adult they support on their own or with others

Get support

From here you can follow links to the following information:

Resources for Carers

This page has a lot of resources and links that carers may find useful.

Choosing somewhere to live in Liverpool?

The link below takes you to the Liverpool council webpage dedicated to letting you know what care homes are available within the Liverpool City Region.  Here you can find the individual CQC rating for each home and the date they were last inspected and who they specialise in.  Contact information and addresses including a map is also available on this page.

After clicking on the links below:

Sefton Directory

Find a Care Home in Liverpool

Each home can be found using the following filters so you can find the right home for your needs.

Independent Living Information

Carers can suffer from depression

An army of carers

There are more than 6 million people in Britain currently caring for a partner, friend or relative who is unable to manage alone, due to illness or disability.

These informal carers are estimated to save £119 billion a year that would otherwise be a cost to the NHS and Social Services in providing the support that they give without charge.

Some carers have to give up working, and many find that they are struggling with poverty and social isolation, as well as their caring responsibilities. Some 20% have such financial problems that they even cut down on food. Yet at the same time, £660 million of carer benefits are unclaimed each year.

Some providers of support services for carers. Click on a highlighted name, to read details:

Easylink UK care alerts

Inclusion – OT consultancy provide independent advice for carers

Pivotell automatic pill dispensers, telecare medication management and lifestyle alerts are

The Care Agency live-in carers to help people stay in their own. Emergency support as well as long-term.

Very few of us are really prepared when we suddenly find ourselves responsible for the needs of another person, so this is a quick round-up of support available:

Independent Living’s guide to financial benefits

Independent Living’s guide to equipment hire

Independent Living’s guide to fall prevention

Independent Living’s guide to telecare – services to monitor your friend or relative’s well-being when you can’t be there.

Independent Living’s guide to respite care

Independent Living’s guide to palliative care

Further resources for carers

If things go wrong?

How to complain about care services? Most of the time, the NHS does a sterling job, but if something does go wrong, you need to know what steps to to take. The Health Service Ombudsman is the final arbiter of complaints – read the guide to using the service here

Social care services are delivered by local authorities – there is great information to help if you have a disagreement with them about how they are providing care, here

Helpful advice from people who know the way

We have a great new column, Carer’s Voice, written by Laura Graham, who cares for her mother, following a major stroke. She goes from newbie carer to expert – her account could help anyone following the same journey.

The Essential Carer’s Guide – a handbook by Mary Jordan. Read our review

For information on products to help make life easier and more comfortable, please visit our Independent Living Product Centre

Back pain is one of the most common health problems experienced by carers. Smart Guide To Back Care is a new book that takes you step-by-step through the causes of back pain; how to manage and minimise risks, including those associated with helping someone else who is unable to move independently; how to strengthen the back and abdominal muscles; what conventional and complementary therapies can do to help. Read our review here.

Remember – if you don’t find the answer to your question here, you can always email us, and we’ll do our best to help.

NHS Adult Pocket Guide

Advocacy services

Wired – Working with and for Disadvantaged People and Carers across the North West

Wired support people to live their lives as independently and with as much choice and control as possible.

Their experienced team of staff and volunteers work hard to provide high quality services. The quality of their services is demonstrated by the quality marks that they hold:

  • Investors in People
  • Advice Quality Standard
  • Quality Performance Mark
  • Positive About Disabled People

The Quality Performance Mark has been awarded in recognition of the high standards of their advocacy services.  Please click on the link below for more information:


Get straight to the information you need

Caring can present all kinds of challenges, from filling in forms to coping with emotions. Every day we hear from people who need help with looking after a friend or family member. They might be new to caring and struggling with navigating the maze of services or they may need extra support to cope with the pressures of caring.Having the right information at the right time can make a huge difference for the carer and the person they care for. Our resources are designed to bring you the advice and information you need, simply and accurately.

Carers UK

Carers UK: Digital Resource for Carers

Our Digital Resource for Carers brings together a number of digital products and online resources, to help organisations provide comprehensive information and support for carers.

With demand for care rising as budgets are being squeezed, we are all looking for effective and affordable ways to improve the lives of carers.

We aim to use our 50 years’ experience to help organisations deliver quality support services that will help carers manage caring responsibilities alongside work and family life.

We believe that technology has a vital role to play in supporting carers and digital solutions can prove both cost effective and highly beneficial.

That is why we have developed our Digital Resource – a suite of digital products and online resources to help you get the best results for carers. Please click on the link below.

Carers UK: Digital-resource-for-carers


Welcome to 


Education, Advocacy, Campaigning & Support Organisation

For all transsexual & intersex people.

 Helplines & Contact: Rodina (Wirral)
 [email protected] 

Proud to be a associated with  

 TransWirral is  an organisation for transsexual & intersex people, including family & youth support, who reside in NW England.  

  TransWirral provides a support for transsexual individuals helping them overcome their sense of isolation and providing educational and social opportunities.

TransWirral also gives support to those who have a drug or alcohol problem and works closely with the NHS at the Harm Reduction Unit at St. Catherine’s Hospital in Tranmere.   
We are happy to meet transsexual people, and their significant others, to talk with and guide them on the many steps they will have to face.  Through this we hope that they will gain a better understanding of what being transsexual means for their lives.

Our other goals are just as important; we reach out to our closeted transsexual sisters and brothers. We let them know that they are not alone and we are here to help and support them.

 Finally, we try to educate the public and professionals that deal with the transsexual community. Many have misconceptions about transsexuals. This last goal includes actively supporting movements to protect your rights as individuals. At the meeting, you are accepted for who you are and who you want to become.

Merseyside Police

Report crime online

Find out more

Report on Social Media

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Off-road motorbikes

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Roads policing

Find out more

Overseas Visitor Registration

Find out more

Hate crime

Find out more

Anti-social behaviour

Find out more

Noise Nuisance

Find out more

Local Policing

Find out more


Find out more

Community Cash Back Scheme

Merseyside Police

Dying Matters

Advice and resources for carers

It is essential for carers to find time for themselves and pay attention to their health and welfare. Caring for someone who is dying can be exhausting and highly emotional, but also very rewarding. So pay attention to your needs and don’t be afraid to ask for help.

Dying Matters and the National Council for Palliative Care

Find Me Help

Created by Dying Matters and funded by Macmillan Cancer Support, Find Me Help is a comprehensive UK directory of services for people in the last years of life and their carers. Find the support services you need in your area quickly and easily.

Advance care planning for volunteers

Advice and practical help for carers and health care workers on how to help people plan ahead for the end of life.

Resources for teachers to incorporate death, dying and bereavement into lessons

External organisations

Carers Direct: Caring with confidence

Free training material to help carers learn and be empowered to cope more effectively with their caring situation is available from Carers Direct. There is a module specifically for carers of people approaching the end of life.

Carers Trust

Exists to improve support, services and recognition for anyone living with the challenges of unpaid caring.

Carers UK

Offers information, advice and support for carers.

Caregiving Resource Centre

Managing emotions as a caregiver.

Caring for the Caregiver

Emmy-nominated documentary highlighting the difficulties of caring for those with dementia and Alzheimer’s disease

Carer support by UK country


NHS Choices: Care and support

Comprehensive guide to care and support.


Health in Wales: Carers

NHS Wales: official policies and links to resources for carers.

Carers WalesPart of Carers UK.

Carers Northern IrelandPart of Carers UK.

Carers ScotlandPart of Carers UK.

Young people facing bereavement

Hope Support

Support for young people when a close family member is diagnosed with a life-threatening illness.

Spiritual care


Information for prisoners and their families

Macmillan Cancer Support: Dying with cancer, a booklet for prisoners

Offers support and advice for  prisoners with cancer, and other illnesses, who are likely to die within the next few months. 

Resources for people with a learning disability

NHS UK: Learning disabilities and bereavement 

A guide for carers.

Macmillan Cancer Support

Supporting people with learning difficulties who are affected by a relative or friend having cancer.

Information on end of life care for the homeless

St Mungo’s and Marie Curie 

St Mungo’s Palliative Care service was set up in partnership with Marie Curie. Their resource pack, ‘Homelessness and End of Life Care’, addresses the obstacles that the homeless and vulnerable face in getting appropriate, high quality end of life care.

This content has been funded by Macmillan Cancer Support. It was commissioned as part of Find Me Help, Dying Matters’ new online search tool which gives access to a comprehensive database of national and local organisations providing support and advice for people coping with death, dying and bereavement.

Dying Matters Resources for Carers