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This page has been set up to support the public, professionals and volunteers.  This page includes:

  • Information about the virus and what everyone can and should do.
  • Provides specific safeguarding advice and guidance to organisations and


  • Please scroll down and you should find what you are looking for.
  • There are also a lot of links included within this page.

Coronaviris is the name of the virus

Covid-19 is the name of the disease that can develop from the virus

Coronavirus symptoms: What are they and how do I protect myself?

Coronavirus infects the lungs. The symptoms start with a fever followed by a dry cough, which can lead to breathing problems.
This is a new, continuous cough and means coughing a lot for more than an hour, or having three or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual).
It takes five days on average to start showing the symptoms, scientists have said, but some people will get symptoms much later than this. In fact the World Health Organization (WHO) says the incubation period lasts up to 14 days.
Ear, nose and throat specialists in the UK have also noticed rising reports of anosmia – the term for loss of smell.
And increasing numbers of people on social media have been reporting a lost sense of smell and taste. Some have tested positive for coronavirus.

Please click on the link below:


GOV.UK: What you need to do

Stay at home
Only go outside for food, health reasons or work (but only if you cannot work from home).
If you go out, stay 2 metres (6ft) away from other people at all times.
Wash your hands as soon as you get home.
Do not meet others, even friends or family.
You can spread the virus even if you don’t have symptoms.

NHS: Advice for everyone

Please click on the link below for more information: coronavirus-covid-19

GOV.UK: Full guidance on staying at home and away from others

Please click on the link below:

What you need to do Guidance

CQC State of Care 19/20 Highlights the impact of COVID-19




Covid 19 Adult Social Care

The Government’s number one priority for adult social care is for everyone who relies on care to get the care they need throughout the COVID-19 pandemic. Millions of people rely on this care and support every day. As the pandemic progresses, these vital services must remain resilient.

Please click on the link below:



LCVS have just published a funding page in respect of Covid 19.  Agencies can access the page vis the following link; 

Risk management

All frontline practitioners with a role in safeguarding families, should take time to review each of their cases and in particular, the risk posed to victims of domestic abuse and their children by

• Increased time at home
• Increased time in close proximity to the person causing harm
• Increased emotional and financial stress.
• Increased isolation
• Reduced family and social support
• Increased risk of debilitating illness

Safelives Safety Planning

Economic abuse and the coronavirus (COVID-19) outbreak

The situation is changing rapidly in the UK as the government implements measures in response to the coronavirus outbreak. Recommended measures such as limiting social contact, not going to work and self-isolating at home can have implications if you are experiencing economic abuse. You may be worried about your physical safety and your economic situation. This resource is designed to support your economic wellbeing and your safety if you are living with someone who abuses you. It also contains information on financial support that is available. You are not alone, and support is available during these extraordinary times.


Information for Volunteers

To support us getting out the safeguarding message to volunteers Waltham Forest have made a short video:

Please click on the picture below:

3 Minute Video for Volunteers

It is 3 mins long and gives a simple message of

• if you see something say something (to your point of contact),
• that as volunteers you have a safeguarding role,
• flags that some people may volunteer for the wrong reason and
• tells volunteers we want them to be safe too

The simplest message for volunteers is for you to talk to your single point of contact if you have any concerns or want advice.

All volunteers will have a single point of contact and if this SPOC is not a safeguarding lead they should know who is in their organisation.

These challenging and unprecedented times have the potential to increase the risk of our most vulnerable citizens so it is important that everyone is considering and has knowledge about managing safeguarding risks in relation to Covid-19. Some of the risk that Covid-19 raises could be:

Financial Abuse/Exploitation:

• The emergence of people/community groups offering to support vulnerable adults, who could overcharge for support, sell things at a premium or sell ‘cures’.
• Low income families on zero hour contracts or at risk of reduced/no work needing access to money.
• More people social distancing or self-isolating could increase their risk from scammers.
• Take up of ‘dodgy’ loans from loan sharks to make ends meet.

Please see attached useful fraud posters from the Merseyside Police Economic Crime Unit



Merseyside Police

Coronavirus-related scams are on this rise. Here’s where you can get the latest in-formation on how to protect yourself: SCAMS Advice


• Increased number of over 70 year-olds and people with underlying health conditions social distancing or self-isolating requiring support for daily activities – such as shopping – some of these people will not be appropriately checked for example DBS etc.


• Individuals not being able to access food or not going out for food for fear of catching the virus.
• Or those who can’t or won’t go out and neglect their personal hygiene and their physical ability deteriorates.


• Reduced access to respite that could lead to stress and abuse.
• Carers with sole responsibility for adult with care and support needs and they need to self-isolate or they become ill and require hospital.

Increased risk of Domestic Abuse:

• Social distancing or self-isolation for extended period increasing stress and pressure.
• Or those with symptoms not being able to flee/leave.

Merseyside Domestic Abuse Services and Advice

Information relating to alcohol and domestic abuse in context of Covid-19

Please click on the links below:

Briefing on alcohol and domestic abuse in context of Covid-19 1st April 2020



Family Safety Unit

The Family Safety Unit are continuing to offer support to clients via telephone and email. IDVAs are continuing to safety plan with clients and where appropriate referring clients to outside agencies. The Family Safety Unit continue to accept new referrals from all agencies and self-referrals. MARAC will take place via conference call every Wednesday from 1st April 2020.

Involve North West

Leapfrog: Involve are continuing to offer support to clients and children enrolled on Leapfrog programmes through telephone and video calls (where appropriate). New referrals are still being accepted for the Leapfrog programme, Involve will contact the client to advise them that there are currently no courses running.

Got the T Shirt: Involve are continuing to offer support to clients enrolled on the Got the T Shirt programme via telephone

New Referrals/Clients: Involve are offering phone and email support, and also offering support via Facebook/Twitter. Phone support – 0151 644 4500, Email support –[email protected]

Tomorrow’s Women Wirral

One to one appointments no longer being offered. Tomorrow’s Women is closed to the general public. They are offering phone support to be a listening ear and to give contact numbers for any other agencies which may be of help such as solicitors, housing support and advice, financial advice. We offer this support to any clients you feel would benefit from talking to us. Support is also available through their social media platforms.

Numbers you can give to any women who would benefit from our support are as follows:
Nicky Fenton – 07872 887 130
Lisa McKevitt – 07715 877 866

Wirral Women’s and Children’s Aid (Wirral Refuge) – 0151 643 9766 (24/7)

Refuge are not offering any outreach support or any work with children and young people outside of the refuge. All staff are now on a rota to cover the refuge working 24 hour shifts then 6 days off to reduce contact with other staff and residents.
Refuge are in telephone contact with any families or women we are working with in the community, they all have the helpline and mobile number and they will continue to offer support anyone who phones the helpline. Gateway referrals are being added to a waiting list.

Rape and Sexual Abuse Centre (RASA)

RASA are offering telephone and email support to clients. They are also attending court/meetings with clients where required. RASA are continuing to accept new referrals.

Listening Ear

In Wirral, Listening Ear offers three services currently:
Listening Ear-amparo
Listening Ear-diamond
Listening Ear-butterflies

Following government advice regarding working from home where possible, Listening Ear has planned how it can continue to meet its contractual obligations and provide an effective service, whilst keeping our staff and clients safe.

As a result, all Listening Ear staff were required to work from home from the 23rd March 2020 until further notice. From this date, we will provide telephone counselling across all therapeutic services and for Amparo, we will offer a mixture of telephone and SMS support.

During this period, please be aware that we will be unable to accept faxed or posted referral forms. In all cases and until further notice, referrals to Listening Ear should be submitted using our on-line referral form (Listening Ear-refer). If there is a reason that this cannot be achieved, please contact us by email at [email protected] and we will try to find a solution. We will place this announcement prominently on our website as of today and will communicate with our main referral agencies directly.

Weekly appointments will continue to be scheduled as usual. We will offer telephone counselling for all clients aged 11+. For younger clients, we will offer telephone support to parents/ carers/ guardians and will work to build their capacity to support children’s mental health at home. All telephone support will be offered once per week in 50-minute appointments and all services will follow our current pathways of support with Outcomes and Evaluations Measures routinely collected. Clients will of course be given the option to access telephone support now, or to wait until face-to-face services resume. They will not be penalised for choosing to wait and we will advise them of increased self-help resources, on-line services and helplines for both adults and children, that will be promoted via our website. All group counselling and support groups are being suspended. Clients who have been assessed as suitable for group work will be placed back onto the 1:1 lists and will be offered telephone counselling.

Please be assured Listening Ear has a number of staff with specific qualifications in telephone and on-line counselling. They will be supporting the staff team as a whole with transition. LE has drafted a new Distance Working Policy for staff and this includes specific guidance on how to safely offer telephone counselling for different clients. This is also supported by the work of the BACP who are running daily training webinars and are compiling resources on Distance Working to support the wider counselling profession.

WEB Merseyside/Men Too (previously known as Women’s Enterprise Breakthrough)

WEB/ Men Too are offering listening appointments over the phone. All staff are currently working from home but are working to a system to ensure they can still support people via telephone. People can visit their website where there is a range of information and resources to help people through this difficult time. WEB are still picking up phone messages so the office number is still in use (0151 653 3771). Referrals are still being accepted.

Onward Homes

Onward homes are providing all domestic violence services normally offered via telephone for their tenants. They still have target hardening equipment in stock should tenants require this service.

Aasiya Dudha (Safer Neighbourhoods Specialist) – 07970 235 831

Advance Crime Reduction (Target Hardening)

All suppliers are closed so Advance are unable to access the equipment required to carry out target hardening works and therefore are unable to offer services

Wirral University Teaching Hospital (Arrowe Park)

WUTH are running service as usual, Abbie and Michelle will complete DASH and Safety Plans, if clients are displaying symptoms of COVID-19 or have tested positive, DASH and Safety Plans will be done over the phone. Patients kept in due to COVID-19 are in a place of safety until they are discharged.

Housing Options

Housing Options Service is operating business as usual with interview being conducted over the telephone using a triage process. The service had, however, already moved to this position prior to COVID-19 as it enables us to provide a more effective response to individual rather than waiting to arrange an appointment or asking people to attend Council offices.

Temporary Accommodation Officers however are seen as critical and will be available to assist any families into Council arranged emergency temporary accommodation if required.

Wirral Ways to Recovery

Client are being provided with a 2 week prescription with twice weekly calls from support worker.

Morecroft’s Solicitors – 0151 666 2210

Solicitors can call clients back for advice and for any Emergency Orders.

Wirral Mind – 0151 512 2200 (9am-5pm Monday to Friday)

Advice and questions mental health support helpline

Hub of Hope Mental Health Support – Text 85258 (24/7)

Text 85258 to be connected to a volunteer for a text conversation – most networks are free and do not show on bills.

YMCA Wirral

YMCA are operating business as usual. Their night shelter remains open and Mainstay applications can be completed via telephone on 051 650 1015.

National Services & Online Support
National Domestic Violence Helpline – 0808 2000 247 (24/7)

Helpline for women experiencing domestic violence, their family, friends, colleagues and others calling on their behalf. The Helpline is staffed by fully trained female helpline support workers and volunteers. All calls are completely confidential. Translation facilities for callers whose first language is not English and a service for callers who are deaf or hard of hearing are available.

Karma Nirvana – 0800 5999 247 (9am-5pm Monday to Friday)

Karma Nirvana offers practical and emotional support to male and female victims of forced marriage and honour-based abuse. During this time, Karma Nirvana have opened their helplines to all victims of any form of domestic violence.

Women’s Aid – (10am-12pm Monday-Friday) (SafeLives Website)

Online chat service –

Chayn – (SafeLives Website)

Online tools, information and support for people experiencing abuse, all free to access. Their Soul Medicine courses provide bite sized support, delivered in disguised emails at a time that you choose. Chayn also provide a DIY online safety guide providing guidance on how to secure your devices or clear browsing history after accessing support.


• A decision not to provide care to someone due to real or perceived Covid-19 risks (formal or informal carers).

People sleeping rough or homeless (especially sofa surfers):

• Knowledge of the risk, symptoms and actions to be taken.
• Access to handwashing facilities and
• Clarity on how to self-isolate if they have symptoms.

This is not an exhaustive list
Please find some information/leaflets attached

Please click on the link below:


There are also a range of information on Covid-19 in 20 other languages should you need them they are available at this link: Coronavirus Information

There is also information or Coronavirus in Easy to Read Format on the Mencap website: Mencap Help and Support

UKAid have produced a document about the  Impact of the COVID-19 Pandemic on Violence against Women and Girls

Please click on the link below:

UK Aid Covid-19

Care Quality Commission (CQC)

Information for adult social care services during the coronavirus (COVID-19) outbreak

The CQC have published the answers to questions adult social care providers have asked during the coronavirus outbreak. They have dated their answers so you can see how recent they are. They will continue to update their page as things change.

Please click ont he link below:

CQC Provider Guidance

Health Care

Please click on the links below:

Temporary approval of home use for both stages of early medical abortion

Temporary approval of women’s homes and the homes of registered medical practitioners as classes of place for early medical abortion up to 10 weeks.

COVID-19: guidance on social distancing and for vulnerable people

Added new easy-read guidance on ‘Staying at home’ and ‘Keeping away from other people’.

COVID-19: guidance on shielding and protecting people defined on medical grounds as extremely vulnerable

Added translated guidance.

COVID-19: guidance on supporting children and young people’s mental health and wellbeing

Added easy-read guide.

Legal guidance for mental health, learning disability and autism, and specialised commissioning services supporting people of all ages during the coronavirus pandemic

This guidance concerns the impact of COVID-19 on the use of the Mental Health Act and supporting systems to safeguard the legal rights of people receiving mental health, learning disabilities and specialised commissioned mental health services.

IAPT guide for delivering treatment remotely during the coronavirus pandemic

This guidance is for IAPT providers and their clinical teams who are planning for the continued delivery of IAPT services via non face-to-face methods. It is intended to support the contingency planning already underway for a range of resource-constrained scenarios. It will be updated as required.

Advice for health and justice healthcare teams on medicines and pharmacy services continuity

This guidance describes the changes that may be needed to provide continuity of medicines during an outbreak. Providers should already have plans for pandemic and seasonal flu outbreaks or major incidents that can be used and adapted for COVID-19 outbreaks.

Advice on maintaining cancer treatment during the COVID-19 response

Letter from NHS E/I with advice about how to continue essential and urgent cancer treatment during the pandemic.


Clinical guidance for managing COVID-19

The Royal College of Nurses have collated guidance and information for the health and social care workforce in a new online resource.


Voucher scheme launches for schools providing free school meals

Weekly shopping vouchers worth £15 to spend at supermarkets while schools are closed due to coronavirus


Coronavirus (COVID-19): guidance on business support grant funding

Guidance for local authorities setting out details of the Small Business Grants Fund (SBGF) and Retail, Hospitality and Leisure Grant Fund (RHLGF).

Care Act 2014 Updates

Changes to the Care Act 2014 to help local authorities prioritise care and support during the coronavirus (COVID-19) outbreak.

Please click on the link below:

Coronavirus-Covid-19 Changes to the Care Act 2014

In Sefton

Many people will be in Isolation over the next few weeks of Lockdown, obviously tension can rise in these times, if anyone experiences Anti-Social Behaviour and they want to report ASB in confidence please share these referral paths with them:

 E-mail [email protected]
 T 07971623485
 Web:
 Police 101

Tesco Bags of Help Payment Award

Tesco Bags of Help is responding to the current Coronavirus (COVID-19) crisis by setting up a new short-term fund to support local communities. Due to the need to respond quickly to the emergency we have created a streamlined application process and payment process to make it easier to get funds distributed quickly. If your application is successful the fund will provide a single payment award of £500 to organisations who are supporting vulnerable groups. The programme is set up to support organisational need in this time of crisis rather than fund specific projects.
Tesco Fund

New helpline providing digital support to social care providers
Digital Social Care have launched a free helpline to support adult social care providers with the rapid uptake in technology necessitated by COVID-19.
The helpdesk can support providers on a range of topics including NHSmail, how technology can be used to keep people in contact with friends and family, how technology can be used for recruitment and the implementation of remote consultations with primary and acute care.
Alongside answering queries, Digital Social Care will also be collecting feedback from the helpline to collate and share best practice on how technology is being used in the sector. The helpline is available Monday-Friday, from 9am-5pm on 0208 133 3430 or [email protected]

Stay up to date with the latest CQC COVID-19 information
We’re making changes to the way we work during the COVID-19 outbreak. We’ve developed a dedicated area on our website so that you can stay up to date with the latest information. Find out more.